Customer Care

Refunds and exchange procedure

For beauty products' refunds and exchanges, please email support@beauty-boxes.com (within 30 days of the date of your order delivery). It is important to note:

Returns procedure

If you have any other reason to return our beauty products, please email support@beauty-boxes.com with:

• Your email address.
• Your order number or eBay Listing Number (if appropriate).
• A brief description of the issue in your email.
• Proof of purchase to verify your order.

One of our agents will then promptly research your request within 48 hours and give you a returns address. Please note:

• If you want us to arrange to collect a returned beauty product, there will be a charge of £15 but you are able to return the goods yourself via the Post Office, if it is more convenient.
• Items must be returned in the same condition you received them with proof of purchase, all labels and original packaging.
• Once we receive the returned beauty products, we will check thoroughly to make sure they are unused.
• It may take 10 - 14 days to refund your purchase from the date your items arrive to us (or the supplier).
• Beauty products cannot be returned to a store, as we do not have any High Street retail outlets.

Damaged goods

Please email support@beauty-boxes.com within 7 days if you find a fault or defect with any beauty product you have received. Once returned to us, we will either exchange the item or refund your purchase accordingly.

Delivery information

Free UK delivery

All UK delivery is free, apart from the following areas:

• Scottish highlands - £5.00 (+ VAT)
• Ireland and Northern Ireland - £5.00 (+ VAT)
• Channel Islands - £10.00 (+ VAT)
• Isle of Man/Isle of Wight and Shetland Islands - £16.00 (+ VAT)

Delivery costs outside UK

We are happy to ship worldwide. If your country is not catered for below then please email support@beauty-boxes.com for shipping costs to your preferred destination.

(All prices are subject to VAT at the current rate)

£8.00 (+ VAT)   - Austria, Belgium, France, Germany, Luxembourg, Netherlands
£12.00 (+ VAT) - Czech Republic, Denmark, Italy, Poland, Spain
£17.00 (+ VAT) - Estonia, Hungary, Portugal, Slovakia, Slovenia, Sweden
£20.00 (+ VAT) - Bulgaria, Finland, Latvia, Lithuania, Romania
£39.00 (+ VAT) - Cyprus, Greece, Malta

Delivery times
For orders received before 2pm we aim to dispatch the same day on a next business day delivery service. Otherwise, we aim to deliver within 2-3 working days. Our delivery company will send you an SMS message which will contain a delivery date and contact number. So it's easy to get in touch if you need to rearrange delivery.

Saturday Delivery from £10 (+ VAT)

If required we can provide a Saturday delivery on selected products depending on the size & quantity. The Saturday delivery service is only available to mainland UK customers. Orders can be placed up until 2pm on Friday. Please call us on 01892 552692 for further information.

• Saturday delivery before 10pm from £16 (+ VAT)
• Saturday delivery before 12pm from £12 (+ VAT)
• Saturday delivery between 9am - 5pm £10 (+ VAT)

Next Working Day Delivery (before 12pm) from £5 (+ VAT)

If required we can provide a next working day delivery (before 12pm) on selected products depending on the size & quantity. The next day delivery service is only available to mainland UK customers and deliveries are made from Monday to Friday (excludes Saturday, Sunday & Bank Holidays). Orders can be placed up until 2pm Monday-Thursday. Please call us on 01892 552692 for further information.

Checking your product when delivered

Goods should be signed for as unchecked unless the delivery driver is prepared to wait until you have checked your order.

Out of stock items

If your beauty product is not in stock, we can back order for you. The delay to dispatch will generally not be longer than 3 weeks, but there are sometimes unavoidable exceptions. We will always offer you the option to cancel your order and refund your money if you would rather not wait.

Different delivery and billing address

For your security, Beauty Boxes' orders made with credit/debit cards will only be sent to the cardholder's registered address. However we can send your product to a different delivery address using the following payment methods:

• Google Checkout payments: Google Checkout allows you to choose a different delivery/shipping address to your billing address.
• PayPal payments: PayPal allows you to choose a different delivery/shipping address to your billing address.

Beauty Boxes packaging

All Beauty-Box.com products are delivered, checked and carefully packed by hand using the strongest materials. We are committed to ensuring that your items arrive quickly and safely. Most of our products are also bubble-wrapped and doubled-boxed for increased protection whilst in transit.

Payment methods

PayPal payments

We now process the payment for orders made on this website through Paypal. This is the fastest, most secure way to make payments online. The Paypal system allows you to pay using any credit/debit card without needing a PayPal account. If you have a PayPal account the system gives you the flexibility to pay in three clicks using your credit/debit card, transferring funds via your PayPal account balance or directly from your bank account.

Google checkout payments

When placing a Beauty Boxes order, you can register with Google Checkout when you go to pay. Google Checkout's protection policy covers you against unauthorised purchases made through Google Checkout. Your purchase history or full card number isn't shared with sellers. Orders made using Google Checkout can be delivered to a different address to the cardholders' billing address.

Payments types not accepted

We do not accept payment by cheques, cash or postal orders.

Value Added Tax (VAT)

All our Beauty Boxes' prices include VAT unless otherwise stated.

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