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Our Return Policy
Your satisfaction is our top priority. We do our best to ensure you are completely satisfied.
Refunds
We will only refund orders that are returned within 30 days from the date of delivery of your order, however we will not refund any additional charges for delivery.
Items must be returned in the same condition you received them with all labels and original packaging. Once the goods have arrived back to us, they will be checked thoroughly to ensure they have not been used. It may take 10 - 14 days to refund your purchase from the date your items arrive to us or the supplier.
We can only refund the original card details, or bank account used to make the purchase. We will never refund an order placed with us to a different card number or bank account number.
Exchanges
If you are not satisfied with a product and you find it is not suitable for your needs, you must contact us at support@beauty-boxes.com and return the item within 30 days from the date you receive the order for a prompt exchange.
Items must be returned in the same condition you received them with all labels and original packaging. Once the goods have arrived back to us, they will be checked thoroughly to ensure they have not been used. It may take 10 - 14 days to exchange your purchase from the date your items arrive in our warehouse or the supplier.
Damaged Goods on Delivery
We must be notified within 7 days if you find a fault or defect with an item you have received. Once returned to us, we will either exchange the item or refund your purchase accordingly.
Returns
Please notify us before returning your goods to support@beauty-boxes.com and include your email address, eBay Listing Number and/or order number, and a brief description of the damage/problem in your inquiry so one of our agents can promptly research your request with in 48 hours.
We will need proof of your purchase, e.g. an order number or address details to verify your order on our system.
We will then inform you what address you have to send it back to. If you want us to arrange to pick up an item to be returned, there maybe a charge of £10 - £20 depending on the size and weight of an item.
Items must be returned in the same condition you received them with all labels and original packaging. Once the goods have arrived back to our warehouse, they will be checked thoroughly to ensure they have not been used. It may take 10 - 14 days to refund or exchange your purchase from the date your items arrive to us or the supplier.
Can I return a product to a High St. Store ?
No, we do not have high street retail outlets.
Our Return Policy
Your satisfaction is our top priority. We do our best to ensure you are completely satisfied.
Refunds
We will only refund orders that are returned within 30 days from the date of delivery of your order, however we will not refund any additional charges for delivery.
Items must be returned in the same condition you received them with all labels and original packaging. Once the goods have arrived back to us, they will be checked thoroughly to ensure they have not been used. It may take 10 - 14 days to refund your purchase from the date your items arrive to us or the supplier.
We can only refund the original card details, or bank account used to make the purchase. We will never refund an order placed with us to a different card number or bank account number.
Exchanges
If you are not satisfied with a product and you find it is not suitable for your needs, you must contact us at support@beauty-boxes.com and return the item within 30 days from the date you receive the order for a prompt exchange.
Items must be returned in the same condition you received them with all labels and original packaging. Once the goods have arrived back to us, they will be checked thoroughly to ensure they have not been used. It may take 10 - 14 days to exchange your purchase from the date your items arrive in our warehouse or the supplier.
Damaged Goods on Delivery
We must be notified within 7 days if you find a fault or defect with an item you have received. Once returned to us, we will either exchange the item or refund your purchase accordingly.
Returns
Please notify us before returning your goods to support@beauty-boxes.com and include your email address, eBay Listing Number and/or order number, and a brief description of the damage/problem in your inquiry so one of our agents can promptly research your request with in 48 hours.
We will need proof of your purchase, e.g. an order number or address details to verify your order on our system.
We will then inform you what address you have to send it back to. If you want us to arrange to pick up an item to be returned, there maybe a charge of £10 - £20 depending on the size and weight of an item.
Items must be returned in the same condition you received them with all labels and original packaging. Once the goods have arrived back to our warehouse, they will be checked thoroughly to ensure they have not been used. It may take 10 - 14 days to refund or exchange your purchase from the date your items arrive to us or the supplier.
Can I return a product to a High St. Store ?
No, we do not have high street retail outlets.
